You're spending hours every week on customer emails and tickets a Customer Service Assistant could handle.

Trusted by 3,000+ founders and executives, find your Customer Service Assistant

I waited way too long to hire my EA. I wasn’t sure I had enough to delegate, wasn’t sure it would be worth it, and didn’t really know where to start. But Ida paid for herself within the first few months and I’ve never looked back.

Ryan Hoover

Founder of Product Hunt

What your customer service assistant covers

Your customers, answered. Even when you’re busy.

Your Customer Service Assistant takes on the work that keeps customers happy: the inbox, live chat, phone calls, tickets, and returns. How much they handle on their own is up to you and your policies.

Inbox

Every customer answered, in your voice.

Answer support emails and live chat conversations

Reply to customer messages on social channels

Resolve common questions before they turn into escalations

Watch inbox volume and flag anything urgent to you right away

Build saved replies so answers stay consistent

Help desk

A clean queue, with nothing slipping through.

Create, tag, and update tickets in your help desk

Route issues to the right person on your team

Escalate with full context so nobody asks the customer twice

Follow up on open tickets until they're resolved

Keep the queue clean and current every day

Phone

Calls picked up during the hours you set.

Answer inbound customer calls during the hours you set

Return voicemails and missed calls promptly

Log every call and its outcome in your help desk or CRM

Take messages and book callbacks for the issues only you can handle

Orders

Refunds and returns handled within your limits

Track orders and answer “where’s my package?” questions

Process returns and exchanges

Issue refunds and credits within the limits you approve

Follow up with shipping carriers and suppliers on delays

Customer records

Customer records, FAQs & feedback

Keep your CRM updated with accurate customer details

Write and update FAQs and help center articles

Log customer feedback and flag recurring issues to you

Pull a simple weekly summary of ticket volume and common questions

how it works

How to hire a customer service virtual assistant

Read FAQs

Step 01

Take a 15-minute call

Walk us through your support week: which channels, how many tickets, and the hours your customers need covered.

Step 02

Meet your match

We introduce you to a Customer Service Assistant from the top 1% of applicants, vetted for clear writing, calm under pressure, and good judgment.

Step 03

Run the onboarding kick-off

Give access to your help desk, inbox, and phone line. Share your policies, tone, and the questions customers ask most.

Step 04

Hand over your support inbox

Your assistant starts on the inbox and tickets, then takes on phones, orders, and the help center as they learn your product.

The average client refers 2.1 peers per year to Athena.

WHY AN ATHENA CUSTOMER SERVICE ASSISTANT IS DIFFERENT

One assistant who knows your product, not a rotating queue

Athena Customer Service Assistant

One dedicated, full-time person who learns your product and customers

Top 1% of applicants, vetted and trained by Athena

Handles email, chat, phone, tickets, and refunds

Uses AI tools to reply faster, with a human making the call

Managed by Athena, with rematching support if the fit is off

Fixed monthly cost

Freelance customer service VA

Hourly or per-task, varies month to month

Often split across several clients

Vetting and training are on you

Usually limited to one or two channels

Tools and process vary by person

If they leave, you start over

AI chatbot

Software fee plus your time to maintain it

Answers from a script or knowledge base

No judgment on edge cases or upset customers

Mostly chat; struggles with phone calls and exceptions

Fast, but escalates anything unusual back to you

Setup, tuning, and upkeep fall on you

Customer Service Assistant

A dedicated customer service specialist, selected, trained, and managed end to end by Athena.

$3,000

/ per month

Get started

One dedicated, full-time Customer Service Assistant

Algorithmic matching to your product, channels, and support hours

Training library built for customer support work

Performance management and rematching support

Pricing

Simple, predictable cost

Athena offers two pricing options.

•

$3,000 per month with a 12-month commitment, billed monthly (most popular)

•

$3,600* per month, billed monthly (most flexible)

•

*Monthly after initial 90-day Commitment

Get started

Athena clients report reclaiming 20–40% of their workweek.

Security & trust

The same protection behind every Customer Service Assistant

Your assistant works inside your help desk, support inbox, and phone line. The infrastructure around that access is ours to secure.

Athena employed and vetted

Every Customer Service Assistant is a full-time Athena employee: background-checked, identity verified, and trained on fraud awareness. Not a contractor.

Managed devices and scoped access

Athena-issued, IT-managed devices with remote-wipe capability. Your assistant only sees the customer data, tickets, and order tools their role needs, and access is audited routinely.

Proactive threat monitoring

Real-time monitoring for suspicious activity, a security response team on call, and prompt alerts if phishing is detected.

SOC 2 Type II

SOC 2 Type II certified, a cyberinsurance policy per client and an on-call remediation team behind it.

Testimonials

See how real leaders multiply their impact

I left my wife's ski boots in an airport. Suddenly my EA is in contact with the airport, five couriers, and the airline. She's telling me five prices for different ways to fix it. I'm like, how has she done this already!?

Joey Garcia

Executive Director, Finance Industry

Athena has playbooks that make it feel like starting from first or second base instead of home plate. They bring best-in-class ways of doing things.

Ryan B.

Real estate investor

We made $200,000 more last year, and I would say that that's a direct result of having Joanne as my EA.

Jacob Tingen

Managing Partner, Tingen Law

My Athena EA’s written English is equal to a native speaker. From the first week I had total confidence that she could adeptly answer my emails, as me, without a second thought.

Piper Wilder

Founder & CEO, 60Hertz Energy

Joey Garcia

Executive Director, Finance Industry

Athena has playbooks that make it feel like starting from first or second base instead of home plate. They bring best-in-class ways of doing things.

Ryan B.

Real estate investor

We made $200,000 more last year, and I would say that that's a direct result of having Joanne as my EA.

Jacob Tingen

Managing Partner, Tingen Law

My Athena EA’s written English is equal to a native speaker. From the first week I had total confidence that she could adeptly answer my emails, as me, without a second thought.

Piper Wilder

Founder & CEO, 60Hertz Energy

The average executive spends 15+ hours per week on tasks that can be delegated.

FAQ

What does a customer service virtual assistant do?

A customer service virtual assistant answers your customers on email, chat, and phone, and keeps every request tracked until it's resolved. At Athena, that means one dedicated person who handles your support inbox, help desk tickets, order and refund questions, and help center updates. You set the policies and tone. They handle the daily volume.

How is this different from a freelancer or an outsourced call center?

You get one dedicated person who learns your product, not a rotating pool of agents reading from a script. Freelancers often juggle several clients, and call centers share agents across many accounts. Your Customer Service Assistant works only with you, is managed by Athena, and gets better the longer they're with you.

Can they cover support outside my working hours?

Yes. You set their schedule around when your customers need help, not just when you're online. That can mean early mornings, evenings, or weekend shifts, depending on what you need. Your Customer Service Assistant is one full-time person, so they cover the hours you choose rather than all 24.

Why hire a person instead of an AI chatbot?

A chatbot handles the easy questions; a person handles everything else. Upset customers, refund exceptions, and phone calls need judgment a bot doesn't have. Your Customer Service Assistant is trained to use AI tools to draft replies and find answers faster, so you get speed and a real person on the other end.

How fast can they learn my product?

Most of the learning happens in the first few weeks, starting with the questions your customers ask most. During onboarding you share your policies, saved replies, and product basics. Your assistant then builds out FAQs and help center articles as they go, so their knowledge is documented for your business too.

How does Athena select and train them?

We accept the top 1% of 30,000 to 60,000+ monthly applicants. We hire for qualities that are hard to teach, like judgment, resourcefulness, and grit, then train intensively through in-person bootcamps built on real-life scenarios. Each assistant also gets ongoing coaching from a dedicated Athena manager.

How is my data and account access protected?

Athena is SOC 2 Type II certified. Your assistant works on an Athena-issued secured device with proactive threat monitoring and remote wipe. Every assistant passes identity verification and background checks before they're hired.

What if the fit isn't right?

We'll rematch you. Athena manages your assistant's performance and stays involved after onboarding. If the partnership isn't working, or your assistant needs extended time off, we step in so your customers aren't left waiting.

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